Frustrated, probably a lost customer

I was very excited when I stumbled on this game, but I purchased a subscription and it's not working. I came to the website to file a ticket and it took me 45 minutes to get registered and I had to use my work email address because it kept telling me the @hotmail.com address was banned and I've never even been to this site.

Then I look through all the old posts and clearly this subscription issue has been a problem for a long time.

I'm second guessing my decision to buy this subscription (particularly since it isn't working).

Yes, it's a problem with the client. If you PM me with your ingame character name and the receipt details, I will activate your account. We have banned a number of domains due to incessant spam.

Thank you for the very fast response Tsagoth, it's encouraging! All set here.