We've called them a few times already. All they can do is remotely reset the router or send a new one...
And when you say you don't get what you pay for they get scared and donate €50 to your bank acount xD
Oh well.. my dad was thinking about switching to satelite internet, but I haven't heard much good regarding online gaming with such a connection :/ Since EotE is not a fast paced game I don't think your ping plays a huge role right?